Contact information
ADORN ORGANICS
Contact Policy
www.adorn-organics.com
Last Updated: 7 August 2025
1. Introduction
At Adorn Organics, we value open and transparent communication with our customers, suppliers, and the public. This Contact Policy explains how you can contact us and how we manage enquiries.
2. Our Contact Details
Business Name: Adorn Organics
Email: info@adorn-organics.com
Phone / WhatsApp: 065 185 6684
Postal Address: 94 Helen Joseph St, Johannesburg, 2000
Website: www.adorn-organics.com
Business Hours: Monday to Friday, 08:00 to 17:00 (excluding South African public holidays)
3. Communication Channels
Email is recommended for orders, complaints and formal requests. WhatsApp is suitable for quick enquiries. Telephone support is available during business hours.
4. Response Times
Email: 1–2 business days
WhatsApp: Within 4 business hours
Postal correspondence: 7–14 business days.
5. Complaints
Complaints should include your contact details, order number where applicable and a clear description of the issue. We aim to acknowledge complaints within one business day and resolve them promptly.
6. Social Media
Personal information shared with us is processed in accordance with POPIA and used only for legitimate business purposes.
7. Privacy
Please do not share sensitive order or personal information publicly on social media. Contact us directly instead.
8. Amendments
We may amend this Contact Policy from time to time. The latest version will always be published on our website.
9. Privacy & Personal Information
Email: info@adorn-organics.com
Website: www.adorn-organics.com
Postal Address: 94 Helen Joseph St, Johannesburg, 2000
Business Hours: Monday to Friday, 08:00 to 17:00.
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