Shipping policy

ADORN ORGANICS

Shipping & Delivery Policy

Effective Date: 7 August 2025

At Adorn Organics, we are committed to getting your natural and organic products to you safely and efficiently. We have partnered exclusively with The Courier Guy Pep to provide reliable, nationwide delivery across South Africa through their extensive Pep store network.

All orders placed through Adorn Organics are shipped via The Courier Guy Pep. This service uses Pep retail stores as designated collection and drop-off points, giving you access to thousands of convenient locations across South Africa, including in townships, rural towns, and suburban areas.

The Courier Guy Pep offers:

•  A wide network of Pep store collection points nationally

•  Real-time tracking via SMS and the Courier Guy tracking portal

•  Affordable shipping rates for individuals and small businesses

•  Secure parcel handling from our facility to your chosen Pep store

The following shipping options are available at checkout:

Delivery Method	Estimated Delivery Time	Cost	Availability
Courier Guy Pep, Standard	3- 5 business days	From R79	Nationwide (Pep stores)
Courier Guy Pep, Express	1- 2 business days	From R119	Major urban areas
Free Delivery (orders over R750)	3- 5 business days	Free	Nationwide (Pep stores)

Note: Shipping rates are calculated at checkout based on your parcel dimensions, weight, and selected Pep store location. The rates shown above are indicative and may vary.

We offer complimentary delivery on all orders totalling R750 or more (after any applicable discounts). Free delivery is fulfilled via The Courier Guy Pep Standard service to your nearest participating Pep store.

Step 1: Place your order on our website and select your nearest Pep store at checkout.

Step 2: We process and pack your order within 1- 2 business days of payment confirmation.

Step 3: Your parcel is collected from our facility by The Courier Guy and dispatched to your selected Pep store.

Step 4: You will receive an SMS notification with your tracking number once your parcel has been dispatched.

Step 5: Collect your parcel at your chosen Pep store. Please bring a valid South African ID and your tracking number.

Orders are processed on business days, Monday to Friday, excluding South African public holidays. Orders placed before 12:00 noon will generally be processed the same day. Orders placed after 12:00 noon or over weekends will be processed the next business day.

Please note: Processing time is separate from delivery time. Your estimated delivery window begins once your order has been dispatched from our facility.

Once your order has been dispatched, you will receive an SMS containing your unique Courier Guy tracking number. You can use this number to track your delivery in real time at www.thecourierguy.co.za or by contacting The Courier Guy directly.

If you have not received a tracking SMS within 2 business days of your order confirmation, please contact us at:

•  Email: support@adornorganics.co.za

•  WhatsApp: [Insert WhatsApp Number]

One of the key advantages of our partnership with The Courier Guy Pep is access to delivery points in areas not typically serviced by traditional courier networks. If there is a Pep store near you, we can deliver to it. Should you be unsure whether a Pep store is available in your area, please visit www.pep.co.za/stores to locate your nearest branch.

We take great care in packaging your order to ensure it arrives in perfect condition. In the unlikely event that your parcel arrives damaged or goes missing in transit, please follow the steps below:

•  Contact us within 48 hours of receiving your tracking notification at support@adornorganics.co.za.

•  Provide your order number, a description of the issue, and photographic evidence where applicable.

•  We will liaise with The Courier Guy on your behalf and work to resolve the matter as quickly as possible.

Adorn Organics is not liable for parcels lost or damaged after successful delivery to your chosen Pep store. Please collect your parcel promptly once you receive your collection notification.

Parcels must be collected from the designated Pep store within 5 business days of the collection notification. Uncollected parcels may be returned to us. In such cases, re-delivery charges will apply and will be for the customer's account.

Please double-check your selected Pep store at checkout. Once an order has been dispatched, we are unable to redirect it to a different store. Adorn Organics will not be held responsible for failed collections resulting from an incorrect store selection made by the customer.

Should you have any questions about your delivery, please do not hesitate to get in touch with us:

Email: info@adorn-organics.com

Website: www.adorn-organics.com

Business Hours: Monday to Friday, 08:00 to 17:00 (excluding public holidays)